--- title: blog --- - [CLASSES](https://www.copc.com/what-we-do/training/in-person-classes/) - [CONTACT US](https://www.copc.com/about-copc-inc/contact-us/) - [BLOG](https://www.copc.com/blog/) - [PRIVATE LIBRARY](https://www.copc.com/private-library/) - [中文网页](http://www.copc.net.cn/) [![COPC Inc.](https://cx.copc.com/hs-fs/hubfs/raw_assets/public/Copc_Jan2022/images/copc-logo.png?width=250&height=81&name=copc-logo.png "COPC Inc.")](https://www.copc.com/) - [About COPC](https://www.copc.com/about-copc-inc/) - ABOUT COPC INC. - [Our History](https://www.copc.com/about-copc-inc/our-history/) - [Contact Us](https://www.copc.com/about-copc-inc/contact-us/) - [Team](https://www.copc.com/about-copc-inc/team/) - [Careers](https://www.copc.com/about-copc-inc/careers/) - [Customer Achievements](https://www.copc.com/about-copc-inc/achievements/) - [Corporate Offices](https://www.copc.com/about-copc-inc/corporate-offices/) - [Webinars & Events Calendar](https://www.copc.com/webinar-event-directory/) - [Press Releases](https://www.copc.com/press-releases/) - Brochure: - We provide consulting, training and certification to help companies boost performance and improve the customer experience. - [Learn More](https://cx.copc.com/hubfs/PDF%20and%20Docs/COPC_Brochure_Family_of_Services.pdf) - [WHAT WE DO](https://www.copc.com/what-we-do) - WHAT WE DO - [Customer Experience Consulting](https://www.copc.com/what-we-do/customer-experience/) - [Work-At-Home](https://www.copc.com/what-we-do/customer-experience/work-at-home/) - [Service Journeys](https://www.copc.com/what-we-do/customer-experience/service-journeys/) - [Channel Strategy](https://www.copc.com/what-we-do/customer-experience/omni-channel-strategy-2/) - [Measuring CX](https://www.copc.com/what-we-do/customer-experience/customer-experience-metrics/) - [CX Performance Improvement](https://www.copc.com/what-we-do/customer-experience/performance-improvement/) - [Virtual Services](https://www.copc.com/what-we-do/customer-experience/virtual-services/) - [Call Center](https://www.copc.com/what-we-do/call-center/) - [Call Center Consulting](https://www.copc.com/what-we-do/call-center/call-center-consulting/) - [Call Center Training](https://www.copc.com/what-we-do/call-center/call-center-training/) - [Call Center Certification](https://www.copc.com/what-we-do/call-center/call-center-certification/) - [Call Center & Contact Center Best Practices](https://www.copc.com/what-we-do/call-center/call-center-best-practices/) - [Training](https://www.copc.com/what-we-do/training/) - [Class Listings](https://www.copc.com/what-we-do/training/class-listings/) - [In-Person Training](https://www.copc.com/class-library/class-format/in-person/) - [Live Virtual Training](https://www.copc.com/class-library/class-format/live-virtual/) - [Online Training](https://www.copc.com/class-library/class-format/online/) - [Private Training](https://www.copc.com/what-we-do/training/private-classes/) - [Certification](https://www.copc.com/what-we-do/certification/) - [COPC Certification Services](https://www.copc.com/what-we-do/certification/certification-services/) - [Certification Process](https://www.copc.com/what-we-do/certification/certification-process/) - [COPC Certified Organizations](https://www.copc.com/what-we-do/certification/copc-certified-organizations/) - [COPC Standards](https://www.copc.com/copc-standards/) - [Quality](https://www.copc.com/what-we-do/quality/) - [Quality Consulting](https://www.copc.com/what-we-do/quality/quality-consulting/) - [Approved Technology Providers](https://www.copc.com/approved-technology-providers/) - [Employee Engagement Services](https://www.copc.com/what-we-do/employee-engagement-services/) - [Vendor Management](https://www.copc.com/what-we-do/vendor-management/) - [Contract Review](https://www.copc.com/what-we-do/vendor-management/vmo-contract-review/) - [Strategic Sourcing](https://www.copc.com/what-we-do/vendor-management/strategic-sourcing/) - [Vendor Improvement](https://www.copc.com/what-we-do/vendor-management/vendor-improvement/) - [VMO Design](https://www.copc.com/what-we-do/vendor-management/vmo-design/) - [WHO WE HELP](https://www.copc.com/who-we-help/) - WHO WE HELP - [Industries](https://www.copc.com/who-we-help/industries/) - [Telecom](https://www.copc.com/who-we-help/industries/telecom/) - [Technology](https://www.copc.com/who-we-help/industries/technology/) - [Healthcare](https://www.copc.com/who-we-help/industries/healthcare/) - [Travel](https://www.copc.com/who-we-help/industries/travel-industry-customer-experience/) - [Retail](https://www.copc.com/who-we-help/industries/retail/) - [Financial Services](https://www.copc.com/who-we-help/industries/financial-services/) - [OSPs](https://www.copc.com/who-we-help/industries/osps/) - [Clients](https://www.copc.com/who-we-help/clients/) - [COPC Certified Organizations](https://www.copc.com/what-we-do/certification/copc-certified-organizations/) - Case Study: - See how a telecom provider improved customer satisfaction and issue resolution, and reduced incoming call volume. - [Start Reading](https://share.hsforms.com/1VvttFCgcR2eSytiGzKZXFgc96fh) - [RESOURCES](https://www.copc.com/insights/) - RESOURCES - [Blog](https://www.copc.com/blog/) - [COPC Standards](https://www.copc.com/copc-standards/) - [Past Webinars](https://www.copc.com/insights/category/webinars/) - [White Papers](https://www.copc.com/insights/category/white-papers/) - [Case Studies](https://www.copc.com/insights/category/case-study/) - [Brochures](https://www.copc.com/insights/category/brochure/) - [Videos](https://www.copc.com/insights/category/video/) - [Research](https://www.copc.com/insights/category/research/) - [Webinars & Events Calendar](https://www.copc.com/events/) - Case Study: - Learn how Groupon saved millions in costs, reduced risk, and provided a consistent customer experience by working with COPC Inc. - [Start Reading](https://share.hsforms.com/1GoA8ur0IQFqi0_TL4Sgtswc96fh) - [COPC STANDARDS](https://www.copc.com/copc-standards/) - COPC STANDARDS - [COPC CX Standard for Contact Centers](https://www.copc.com/copc-standards-7-0/) - [COPC CX Standard for Customer Operations](https://www.copc.com/copc-standards-7-0/) - [COPC CX Standard for CSPs](https://www.copc.com/copc-standards/for-csps/) - [COPC CX Standard for OSPs](https://www.copc.com/copc-standards/for-osps/) - [COPC CX Standard for VMOs](https://www.copc.com/copc-standards/for-vmos/) - [COPC Indirect Procurement Standard](https://www.copc.com/indirect-procurement/) - COPC Customer Experience - The COPC CX Standard is a performance management system for call centers and customer experience operations. Download the latest editions, Release 7.0, today. - [Download Release 7.0 Standards](https://www.copc.com/copc-standards-7-0/) - ABOUT COPC - [Overview](https://www.copc.com/about-copc-inc/) - [Our History](https://www.copc.com/about-copc-inc/our-history/) - [Careers](https://www.copc.com/about-copc-inc/careers/) - [Team](https://www.copc.com/about-copc-inc/team/) - [Corporate Offices](https://www.copc.com/about-copc-inc/corporate-offices/) - [Contact Us](https://www.copc.com/about-copc-inc/contact-us/) - [Press Releases](https://www.copc.com/press-releases/) - [Webinars & Events Calendar](https://www.copc.com/events/) - WHAT WE DO - [Overview](https://www.copc.com/what-we-do/) - [Customer Experience Consulting](https://www.copc.com/what-we-do/customer-experience/) - [Call Center](https://www.copc.com/what-we-do/call-center/) - [Training](https://www.copc.com/what-we-do/training/) - [Certification](https://www.copc.com/what-we-do/certification/) - [Quality](https://www.copc.com/what-we-do/quality/) - [Approved Technology Providers](https://www.copc.com/approved-technology-providers/) - [Employee Engagement Services](https://www.copc.com/what-we-do/employee-engagement-services/) - [Vendor Management](https://www.copc.com/what-we-do/vendor-management/) - [Clients](https://www.copc.com/who-we-help/clients/) - WHO WE HELP - [Overview](https://www.copc.com/who-we-help/) - [Industries](https://www.copc.com/who-we-help/industries/) - RESOURCES - [Overview](https://www.copc.com/insights/) - [Blog](https://www.copc.com/blog/) - [Brochures](https://www.copc.com/insights/category/brochure/) - [Case Studies](https://www.copc.com/insights/category/case-study/) - [COPC Standards](https://www.copc.com/copc-standards/) - [White Papers](https://www.copc.com/insights/category/white-papers/) - [Webinars & Events Calendar](https://www.copc.com/events/) - [Research](https://www.copc.com/insights/category/research/) - COPC STANDARDS - [Overview](https://www.copc.com/copc-standards/) - [COPC CX Standard for CSPs](https://www.copc.com/copc-standards/for-csps/) - [COPC CX Standard for OSPs](https://www.copc.com/copc-standards/for-osps/) - [COPC CX Standard for VMOs](https://www.copc.com/copc-standards/for-vmos/) - [COPC Indirect Procurement Standard](https://www.copc.com/indirect-procurement/) - [FIND A CLASS](https://www.copc.com/what-we-do/training/class-listings/) [Home](https://www.copc.com/) [Resources](https://www.copc.com/resources/) [blog](https://cx.copc.com/blog) [Home](https://www.copc.com/) » [Resources](https://www.copc.com/resources/) » blog #### For more information, contact us at  [info@copc.com](mailto:info@copc.com?Subject=Hello%20again) or [call 1.407.304.9032](tel:1-407-304-9032) ![COPC Inc.](https://cx.copc.com/hs-fs/hubfs/raw_assets/public/Copc_Jan2022/images/copc-logo.png?width=200&name=copc-logo.png "COPC Inc.") [![Phone icon](https://cx.copc.com/hubfs/Copc_Jan2022/img/phoneicon-copc.png)](tel:+1.407.304.9032) ##### [+1.407.304.9032](tel:+1.407.304.9032) [![Mail Icon](https://cx.copc.com/hubfs/Copc_Jan2022/img/mailicon-copc.png)](mailto:info@copc.com?Subject=Hello%20again) ##### [SEND EMAIL](mailto:info@copc.com?Subject=Hello%20again) [![Globe Icon](https://cx.copc.com/hubfs/Copc_Jan2022/img/globeicon-copc.png)](https://www.copc.com/corporate-offices/) ##### [GLOBAL LOCATIONS](https://www.copc.com/corporate-offices/) #### ABOUT COPC - [Our History](https://www.copc.com/about-copc-inc/our-history/) - [Contact Us](https://www.copc.com/about-copc-inc/contact-us/) - [Team](https://www.copc.com/about-copc-inc/team/) - [Careers](https://www.copc.com/about-copc-inc/careers/) - [Customer Achievements](https://www.copc.com/about-copc-inc/achievements/) - [Corporate Offices](https://www.copc.com/about-copc-inc/corporate-offices/) - [Webinars & Events Calendar](https://www.copc.com/webinar-event-directory/) - [Press Releases](https://www.copc.com/press-releases/) ## WHAT WE DO - [Customer Experience Consulting](https://www.copc.com/what-we-do/customer-experience/) - [Call Center](https://www.copc.com/what-we-do/call-center/) - [Training](https://www.copc.com/what-we-do/training/) - [Certification](https://www.copc.com/what-we-do/certification/) - [Quality](https://www.copc.com/what-we-do/quality/) - [Vendor Management](https://www.copc.com/what-we-do/vendor-management/) - [Approved Technology Providers](https://www.copc.com/approved-technology-providers/) - [Employee Engagement Services](https://www.copc.com/what-we-do/employee-engagement-services/) ## WHO WE HELP - [Industries](https://www.copc.com/who-we-help/industries/) - [Clients](https://www.copc.com/who-we-help/clients/) - [COPC Certified Organizations](https://www.copc.com/what-we-do/certification/copc-certified-organizations/) ## RESOURCES - [Blog](https://www.copc.com/blog/) - [COPC Standards](https://www.copc.com/copc-standards/) - [Past Webinars](https://www.copc.com/insights/category/webinars/) - [White Papers](https://www.copc.com/insights/category/white-papers/) - [Case Studies](https://www.copc.com/insights/category/case-study/) - [Brochures](https://www.copc.com/insights/category/brochure/) - [Videos](https://www.copc.com/insights/category/video/) - [Research](https://www.copc.com/insights/category/research/) - [Webinars & Events Calendar](https://www.copc.com/events/) ## COPC STANDARDS - [COPC CX Standard for CSPs](https://www.copc.com/copc-standards/for-csps/) - [COPC CX Standard for OSPs](https://www.copc.com/copc-standards/for-osps/) - [COPC CX Standard for VMOs](https://www.copc.com/copc-standards/for-vmos/) - [COPC Indirect Procurement Standard](https://www.copc.com/indirect-procurement/) © 2026 COPC Inc. |    [Terms & Conditions](https://www.copc.com/terms-conditions)   |   [Privacy Policy](https://www.copc.com/privacy-policy/)   |   [Cookie Policy](https://www.copc.com/cookie-policy/)