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ABOUT COPC INC.
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We provide consulting, training and certification to help companies boost performance and improve the customer experience.
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WHAT WE DO
WHAT WE DO
Customer Experience Consulting
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WHO WE HELP
WHO WE HELP
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Case Study:
See how a telecom provider improved customer satisfaction and issue resolution, and reduced incoming call volume.
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Case Study:
Learn how Groupon saved millions in costs, reduced risk, and provided a consistent customer experience by working with COPC Inc.
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COPC STANDARDS
COPC STANDARDS
COPC CX Standard for Contact Centers
COPC CX Standard for Customer Operations
COPC CX Standard for CSPs
COPC CX Standard for OSPs
COPC CX Standard for VMOs
COPC Indirect Procurement Standard
COPC Customer Experience
The COPC CX Standard is a performance management system for call centers and customer experience operations. Download the latest editions, Release 7.0, today.
Download Release 7.0 Standards
ABOUT COPC
Overview
Our History
Careers
Team
Corporate Offices
Contact Us
Press Releases
Webinars & Events Calendar
WHAT WE DO
Overview
Customer Experience Consulting
Call Center
Training
Certification
Quality
Approved Technology Providers
Employee Engagement Services
Vendor Management
Clients
WHO WE HELP
Overview
Industries
RESOURCES
Overview
Blog
Brochures
Case Studies
COPC Standards
White Papers
Webinars & Events Calendar
Research
COPC STANDARDS
Overview
COPC CX Standard for CSPs
COPC CX Standard for OSPs
COPC CX Standard for VMOs
COPC Indirect Procurement Standard
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