One of our most anticipated reports of the year was just released! The Customer Experience Management Benchmark (CXMB) Series 2020 Corporate Edition, produced annually, in conjunction with Execs In The Know, is aptly titled A Year Like No Other. The focus of the 2020 corporate research was to understand how businesses have responded to the unexpected challenges posed by the pandemic and how it has affected their operations and customers. We explored the impact of COVID-19 on strategic initiatives, adoption of work-at-home strategies, channel management, employee engagement efforts, and overall impact to CX.
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While the CXMB research is an industry favorite, the research team at COPC Inc. performs multiple projects for identifying industry trends and providing clients with new insights on a routine basis. We help companies by building customized reports for specific CX topics, as well as support organizations in action planning, facilitation and training of staff. Our multi-faceted research helps clients listen to their customers, create a customer-centric culture, and ultimately enhance customer loyalty. Contact us today to learn what type of reports we can create for you!
To view our recent CXMB 2020 Consumer Edition and other reports, view our RESEARCH PAGE.
The CXMB Series 2020 Corporate Edition was released to the public at the CustomerCONNECT event on February 23-24, hosted by Execs In The Know (EITK). This year, in addition to the premier release of the CXMB research, EITK focused on People, Process, and Technology, highlighting the transformation of CX over the past year and the opportunities that lie ahead. Topics covered process growth and flexibility, innovative approaches to staffing, and new technology tools, to name a few.
To learn more about the event and Execs In The Know, click HERE.